Terms & Conditions

WEBSITE TERMS AND CONDITIONS FOR WWW.SUVRNA.COM 

These Terms & Conditions govern your use of Seller website. Please read the terms in full before you use this Website. If you do not accept these Terms, please do not use this Website. Using the Website implies that you accept these Terms & Conditions.  We do occasionally update these Terms & Conditions so please refer back to them in the future. 

1. RETURN POLICY:

1.1 Customers must seek prior approval for any returns from Seller. We offer a 7 (seven) days money back guarantee period from the date buyer receive item, which means return dispute has to be raised & resolved with Seller within 7 days from date of item being received by buyer and tracking no. provided by buyer for return of item within this 7 days period. Refund to buyer will be made 20 days upon receipt of item in good condition. The 20 days period is to allow shipment to arrive from overseas including clearance & verification made by Seller's office. Item must be received by Seller in an unused, new and good condition and items must be returned in its original packaging, no items missing or removed. Items must be intact like how it was sent to buyer. Any items missing or removed from original packaging will be deducted from the refund money. Return postage charges/cost will be borne by buyer. Return shipping must be via first class air registered mail post with tracking number provided to Seller like how item was sent to buyer. A 15% restocking fee applies to all items returned.

2. CANCELLATION POLICY:

2.1 Items are shipped within 3-5 working days upon payment received and address confirmed. You have a 24 hours period after purchase to cancel an order after which order will NOT be shipped. Seller reserve the right to levy a charge of USD 50.00 to cover any subsequent administrative banking charges. 

2.2 In the event Seller suspect fraudulent activities or buyer do not understand item after item had been purchased or if there is no postal delivery service to buyers country/destination, Seller has the right to refuse sending shipment to buyer on any of the above and a refund will be made to buyer. Seller has the right to decide on the amount to refund buyer. Refund to buyer will be made after a levy charge of USD 50.00 to cover for restocking & administrative fees & banking charges.

3. SITE ACCESS:

3.1 You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible only if you are registered.

4. USE OF WEBSITE:

4.1 You are permitted to use our website with discretion and responsibly. You are NOT to print and download material from this Website provided and that you do not modify any content without Seller's prior consent/permission. Material on this website must not be republished online or offline without Seller's permission.

4.2 The copyright and other intellectual property rights in all material on this Website are owned by Seller or our licensors and must not be reproduced without Seller's prior consent/permission. 

4.3 Subject to paragraph 2.1, No part of this Website may be reproduced without Seller's prior written permission.   

5. SITE UPTIME:

5.1 Seller take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

5.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible Seller will try to give visitors advance warning of maintenance issues but shall not be obliged to do so.  

6. VISITOR CONDUCT:

6.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and none confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.  

6.2 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in Malaysia; 

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 

6.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]

7. LINKS TO AND FROM OTHER WEBSITES:

7.1 Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.  We do not endorse the third party websites or make representations about them or any material contained in them.  If you choose to access a third party website linked to or from this Website, it is at your own risk & responsibility.

7.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

(b) you do not misrepresent your relationship with us or present any false information about us;

(c) you do not link from a website that is not owned by you; and 

(d) your website does not contain content that is offensive,  controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

7.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions. 

8. DISCLAIMER:

8.1 Seller take all reasonable steps to ensure that the information on this Website is correct. However, Seller do not guarantee the correctness or completeness of material on this Website. Seller may make changes to the information, material or photos on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and Seller make no commitment to ensure that such material is correct or up to date. 

8.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, Seller provides access and use of this website on the basis that Seller exclude all representations, warranties and conditions which but for these Terms & Conditions may have effect in relation to this Website.  

8.3 Seller limit all responsibility or liability for any damages that maybe caused unknowingly by viruses contained within the electronic file containing the form or document sent by us. Seller exclude liability for any damages caused by any third parties that might intercept or extract transaction data. Seller will not be liable for any incidental, special or consequential damages of any kind that may result from use of or inability to use of the website.

8.4 The content services, free product samples and freebie offers from or listed through the site are provided “as is”, “as available” and all warranties, express or implied, are disclaimed, including but not limited to the disclaimer of any implied warranties of title, non-infringement, merchantability, quality and fitness for a particular purpose, with respect to this site and any website with which it is linked. The information and services may contain bugs, errors, problems or other limitation, we are not liable for any indirect, incidental or consequential damages (including damages for loss of business, loss of profits, loss of money, litigation or the like), whether based on breach of contract, breach of warranty, negligence, product liability or otherwise, even if advised of the possibility of such damages. The negation of damages set forth above is a fundamental element of the basis of the bargain between us and you the use. This site and the information would not be provided without such limitation no. No advice of information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement. The information and all other materials on the site are provided for general information purposes only and do not constitute professional advice. Neither are the effectiveness of the items guaranteed. It is your responsibility to evaluate the accuracy and completeness of all information available on this website or any website with which it is linked.

8.5 All items sold on this website are for "spiritual purposes" only. Seller will not be held responsible for any insuing circumstances or damages resulting from the purchase of these items.  

9. EXCLUSION OF LIABILITY:

9.1 Neither Seller nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website. 

9.2 Nothing in these Terms & Conditions shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the Malaysia.

9.3 In regards to any Herbal remedies/medications etc. sold on this website we will not be held legally liable in any way what so ever from any insuing damages. All products come directly from the manufacturer. If symptoms persist seek professional medical help. 

10. GOVERNING JURISDICTION:

This Legal Notice shall be governed by and construed in accordance with Malaysian Law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of Malaysia.

11. POSTAL INSTRUCTIONS:

Seller provides FREE shipping worldwide unless otherwise stated or agreed. All items are sent via registered airmail post with tracking number, which usually means in most countries someone has to sign and receive the package/postage.

Please check and verify your postal address is correct when making any purchases through Suvrna.com. The address customers enter on our website has to match with PayPal address. Seller will verify and use the address customers has provided and entered from these 2 websites before Seller send customers the items.

Seller usually do not type or write out the addresses of customers. The address provided by customers on PayPal or our website is copied & pasted and than printed and pasted on the envelopes before sending to customers destination.

In the event customers are not around to receive the package or postage the items will usually be returned to SENDER (suvrna.com). Upon receipt of customers return item we will notify customers before resending.

Customers will have to bear the cost for Return Postal & other charges for return of items that Seller receive and are returned back again to customers for the second time upon customers request. Seller will notify customers of return postal & other charges.

In the event an item is returned to Seller without prior approval/permission and which is no fault of Seller and the customer want Seller to resend item due to customers own fault, Seller will oblige or do customer a favor and resend package to customer but customer will have to bear the cost incurred for return postal & other charges which include, numerous phone calls to track & trace package, labor cost to pick up package from Post Office and than resend or post package again with tracking number to customer which means 2 trips to the Post Office, repackaging cost for new envelope used & service charges will be determined by Seller at that point and time of resending package to customer. Customer will be notified of a reasonable charges or cost to pay Seller before item is picked up from Post Office and resent to customer. It is the customers responsibility to make payment for return postal & service charges for the return of item.

Seller will ONLY pick up package from Post Office after Seller had received payment within 7 bank working days from customer for return postal & other charges. No refund will be made for return package/item which is NO FAULT of Seller but customers fault. ONLY re-return of package/item will be obliged by Seller once item is picked up from Post Office and resent to customer for the second time.

Please note: If customer do not make payment for return package within 7 bank working days as requested by Seller, package WILL NOT be picked up by Seller and therefore it will be destroyed by Postal Authorities. Seller will not be responsible for the outcome of this situation or if package/item is destroyed by Postal Authorities.

Thankyou for your cooperation.